Refund policy
Returns, Exchanges & Refund Policy
At By Cheri Lee, we want you to be fully satisfied with your purchase.
Returns
You may return your order within 30 days from the date you received your item.
To be eligible for a return, the item must:
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Be unused and in original condition
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Include original tags and packaging
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Not show signs of wear, damage, or washing
We reserve the right to reject returns that do not meet these conditions.
Exchanges
If you would like to exchange an item for another size or product, please contact us before returning your order.
Refunds
Once we have received and inspected your return, your refund will be processed to the original payment method.
Refunds are typically completed within 14 business days after the return has been approved.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Faulty or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at info@bycherilee.com with your order number and photos of the issue.
Return Address
All returns must be sent to:
Welcome Agency c/o AI Logistik
Mejerivägen 1
523 60 Gällstad
Sweden
Contact
For any questions regarding returns or refunds, please contact: